Support

Get help with Rob the Castle

✉️

Get in Touch

Have a question or found an issue? We're here to help.

Support Email: support@robthecastle.com

We aim to respond to all inquiries as soon as possible.

⚡ How to Get Help

To help us resolve your issue faster, please include:

  • iPhone model (e.g., iPhone 15 Pro, iPhone 14)
  • iOS version (check Settings > General > About)
  • App version (check the App Store or Settings)
  • Steps to reproduce the issue (what were you doing when it happened?)
  • Screenshots or screen recordings (if applicable)

🤔 Troubleshooting

Try these solutions for common issues:

The app won't load or is crashing

  • Force close Rob the Castle completely and reopen it.
  • Restart your iPhone.
  • Make sure you have the latest version installed from the App Store.
  • Free up storage space on your device if you're low on storage.

Game is running slowly

  • Close other apps running in the background.
  • Restart your iPhone.
  • Check that you have good cellular or Wi-Fi connectivity.
  • Lower your iPhone's display brightness and close background apps.

Can't update the app

  • Check your internet connection is stable.
  • Make sure you have enough storage space available.
  • Go to App Store > Account > Scroll down and look for pending updates.
  • If issues persist, try deleting the app and reinstalling it from the App Store (note: this may reset your progress depending on how your data is saved).

Progress isn't saving

  • Ensure the app fully closes properly before turning off your device.
  • Check you have enough available storage on your iPhone.
  • Try force closing the app and reopening it.
  • Contact support at support@robthecastle.com with details about your device and iOS version.

Audio or sound issues

  • Check that your device is not in Silent Mode (mute switch on the side).
  • Ensure your volume is turned up in Settings > Sounds.
  • Try restarting the app.
  • Restart your device.

Not seeing in-app features or purchases

  • Make sure you're signed in to your Apple ID.
  • Go to Settings > [Your Name] > iTunes & App Store and check your Apple ID.
  • Try signing out and back in.
  • Contact support for assistance with account-related issues.

Still Need Help?

If you've tried these steps and still need assistance, please reach out to our support team. We're happy to help!

Contact Support